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Faltenbacher Jalousienbau GmbH & Co. KG
For Faltenbacher, a specialist in sun, privacy and glare protection systems for 70 years, we developed an individually tailored order area for the ISOLETTE® product portfolio to process both orders and reorders digitally and efficiently.
Previously, ISOLETTE® order inquiries were processed using static, manually completed PDF forms — a time-consuming and error-prone process.
Our answer: A completely digital order area that depicts the process of ordering inquiries online, including accessories and spare parts. Individually tailored to ISOLETTE® requirements.
As a result, the ISOLETTE® ordering and processing process took a huge leap in usability, efficiency and security.
Clear login area: Each customer receives their own access — personal, secure and clearly arranged.
Digital forms: Order requests are now made directly in the browser — structured, intuitive and reduced errors thanks to drop-down selection and text fields.
Direct transmission: All inquiries are immediately sent to the ISOLETTE® team for quick processing.
Download documents: Important documents such as warranty certificates or technical data are available at any time.
Service communication: Information, news or promotions can be sent to customers in a targeted manner.
Order history: Full transparency of all previous activities — available at any time.
Roles & rights: A fine-tuned authorization system protects customer data and regulates access.
With the digital portal, ISOLETTE® not only offers a modern user experience, but Faltenbacher also benefits internally from streamlined processes and greater transparency. A decisive step towards the future, with tangible added value for all parties involved.
